Where a product has been opened, used and or tested, and the product is not faulty a refund cannot be given. Please choose carefully as we do not refund for change of mind purchases, however we happily exchange for incorrectly supplied products if a product is unopened, undamaged and in its original condition.
Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable.
Any products which are found to be faulty are eligible for a full refund or repair at the discretion of Virtuascape. Any product for refund/exchange must be received within 14 days of original delivery. All products being returned must be securely packed to ensure the package is fully protected (Cost of shipping is by the sender). Virtuascape will not be responsible for packaging negligence unless the item/s being returned was originally damaged. Virtuascape is not responsible for returned goods that go missing during transport, it is the responsibilty of the sender to adequately insure items sent back to Virtuascape.
No refund, exchange or return policy applies to special offers, clearance offers or sale items.